Support

A well-maintained website is a key to unlocking online success.

WordPress Maintenance and Care Plans

Keep your WordPress website fast, secure, and healthy with ease.

Expert WordPress maintenance for busy site owners. Secure, fast and healthy sites without the technical headaches.

A website’s success isn’t just about design or search rankings it’s about delivering a flawless user experience. Modern users expect speed, security and reliability. With InnivaSoft’s website care plans, we ensure your site is fast, secure and glitch-free so visitors stay and your business stays ahead of the competition.

“The Hardest part of any project is not starting it but keeping it going”

~ INNIVA SOFT

We know how important your website is to your business, and we have seen first hand the damage a hacked, slow or offline website can cause.

Properly supported maintenance prevents such a loss to businesses.

90%

Client Satisfaction

2.5

Avg. Response Time

24

Most tickets are resolved

Welcome to our monthly support experience

Get an affordable, fast and professional semi-custom website that sets you apart, grabs attention and drives sales.

Private & Fast Cloud Hosting

We include ultra-fast hosting for WordPress to ensure your site gets the highest performance possible with your own private and dedicated server.

Weekly Updates & Bug Fixes

Ensuring your website is always up-to-date is crucial for both security and performance. If anything goes wrong with an update, we’ll promptly address it and resolve it.

Uptime & Security Monitoring

Many website owners aren’t aware of downtime which can lead to missed opportunities. With InnivaSoft’s WordPress care plans, we instantly receive alerts if your site goes offline ensuring minimal disruption and keeping your website running smoothly.

Website Security

Once a website is compromised, many business owners remain unaware and fixing it can be challenging. If someone tries to mess with your site, we’ll know right away and take action. We keep backups, logs, and several layers of security.

Daily Website Backups

Get ease your mind from concerns about your WordPress website encountering issues or breakdowns with our WordPress Care plans. With our daily staged backups, your content, images, and files are securely preserved, giving you the peace of mind you deserve.

Unrivalled Website Support

With our WordPress care plans, you’ll receive attentive support from our team of UK-based WordPress experts. We will always be committed to exceeding your expectations in every aspect of our service.

What exactly is included?

Relax, knowing your website is secure, fast and always up-to-date with our monthly maintenance package.
Weekly updates for WordPress core, themes and plugins
Dedicated support time (1 hour/month)
Optimized website hosting
Automated daily backups
Continuous performance
Uptime monitoring
Personalized email and phone support
Enhanced security features
Rapid 48 hour initial response

Add-ons to take your site further

Hosting & Support

£50 /per month

Keep your WordPress website online, up to date and safe from threats.

Content Writing

£100 /page

Get high-converting, keyword-optimized, content written for your new website. (price per page)

Extra Pages

£100 /page

If you need extra custom pages now or later, extra custom pages are available.

Automatically Display Reviews

£50

Automatically grab your latest Google reviews and show them on your website.

Connect Email Account

£50

Import new lead data directly into your newsletter software.

Pop Up Lead Generation

£50

Get more leads by catching people before they abandon, and offer them something special.

eCommerce (Selling Online)

£2000

Turn your website into an online store to sell your products and collect payments.

SEO Fundementals

Free

Boost your website’s chances of ranking higher on search engines and attracting more visitors.

CRM Integration

Free*

Avoid double data entry by automatically pushing lead data into your CRM.

*Not included on the Kickstarter package

Got Questions? (FAQs)

We pride ourselves on rapid deployment. If you’re looking to maintain an existing site, we can have everything up and running in no more than three business days. For those who choose us to build their site from scratch, you’ll benefit from immediate setup with no delays.

We believe in flexibility and freedom. That’s why we don’t lock our partners into long-term contracts. Instead, we focus on delivering consistent value and exceptional results earning your trust and loyalty. Our goal is to make you want to stay with us not because you’re contractually obligated but because we’ve proven ourselves as a valuable partner.

We believe in straightforward pricing with no surprises. Our plans include free site migrations whether you’re joining or leaving and we don’t charge any hidden fees. If you need something outside your plan’s scope, we’re happy to discuss and accommodate your unique needs.

Our onboarding process is seamless and hassle-free. A dedicated project manager will guide you through every step of the process. If needed, they’ll also schedule a Zoom call to walk you through the process and answer any questions you may have.

We value transparency in our partnerships. Unlike some agencies, we don’t outsource to third-party contractors. Instead, our dedicated remote team handles all projects ensuring consistent, high-quality results.

We understand that your needs may change over time and we’re committed to supporting you every step of the way. If you decide to cancel your plan, we’ll ensure a seamless transition by assisting with the export of your website from our hosting to your new host, free of charge within three business days.

Our care plans minimize issues but we’re prepared for the unexpected. We maintain regular backups and have a swift resolution process in place. This ensures quick resolution of issues minimizing downtime.

If you’re not enrolled in one of our care plans, we offer a one-time website evaluation and tune-up service. Our expert team will assess the situation, create a tailored plan and fix any issues within a two-hour window. For more complex problems, we’ll provide a detailed quote outlining the necessary steps to thoroughly address the issue.

If your website requests exceed your dedicated monthly time, we’ll notify you and provide options to accommodate your needs. You can purchase bulk hours at a discounted rate, and we’ll roll over any unused time for future use. For larger requests, we’ll provide a custom quote for your approval before proceeding. If you need a one-time hour boost, we’ll provide a quote to ensure you stay within your budget.

We highly recommend our Siteground hosting for its speed, reliability and affordability which enables us to efficiently manage your server. However, we respect your preference to keep your current hosting. We’ll only suggest a change if we identify potential performance issues with your existing hosting that could impact your website’s success.

Our support hours vary depending on your chosen plan. Our standard support hours are 9:00 AM to 5:00 PM GMT, Monday to Friday, aligned with our UK office hours. Please note that these hours may be subject to slight adjustments during seasonal periods.