Support
A well-maintained website is a key to unlocking online success.
WordPress Maintenance and Care Plans
Keep your WordPress website fast, secure, and healthy with ease.
Expert WordPress maintenance for busy site owners. Secure, fast and healthy sites without the technical headaches.
“The Hardest part of any project is not starting it but keeping it going”
~ INNIVA SOFT
We know how important your website is to your business, and we have seen first hand the damage a hacked, slow or offline website can cause.
Properly supported maintenance prevents such a loss to businesses.
Client Satisfaction
Avg. Response Time
Most tickets are resolved
Welcome to our monthly support experience
Get an affordable, fast and professional semi-custom website that sets you apart, grabs attention and drives sales.
What exactly is included?
Add-ons to take your site further
*Not included on the Kickstarter package
Got Questions? (FAQs)
We pride ourselves on rapid deployment. If you’re looking to maintain an existing site, we can have everything up and running in no more than three business days. For those who choose us to build their site from scratch, you’ll benefit from immediate setup with no delays.
We believe in flexibility and freedom. That’s why we don’t lock our partners into long-term contracts. Instead, we focus on delivering consistent value and exceptional results earning your trust and loyalty. Our goal is to make you want to stay with us not because you’re contractually obligated but because we’ve proven ourselves as a valuable partner.
We believe in straightforward pricing with no surprises. Our plans include free site migrations whether you’re joining or leaving and we don’t charge any hidden fees. If you need something outside your plan’s scope, we’re happy to discuss and accommodate your unique needs.
Our onboarding process is seamless and hassle-free. A dedicated project manager will guide you through every step of the process. If needed, they’ll also schedule a Zoom call to walk you through the process and answer any questions you may have.
We value transparency in our partnerships. Unlike some agencies, we don’t outsource to third-party contractors. Instead, our dedicated remote team handles all projects ensuring consistent, high-quality results.
We understand that your needs may change over time and we’re committed to supporting you every step of the way. If you decide to cancel your plan, we’ll ensure a seamless transition by assisting with the export of your website from our hosting to your new host, free of charge within three business days.
Our care plans minimize issues but we’re prepared for the unexpected. We maintain regular backups and have a swift resolution process in place. This ensures quick resolution of issues minimizing downtime.
If your website requests exceed your dedicated monthly time, we’ll notify you and provide options to accommodate your needs. You can purchase bulk hours at a discounted rate, and we’ll roll over any unused time for future use. For larger requests, we’ll provide a custom quote for your approval before proceeding. If you need a one-time hour boost, we’ll provide a quote to ensure you stay within your budget.
We highly recommend our Siteground hosting for its speed, reliability and affordability which enables us to efficiently manage your server. However, we respect your preference to keep your current hosting. We’ll only suggest a change if we identify potential performance issues with your existing hosting that could impact your website’s success.
Our support hours vary depending on your chosen plan. Our standard support hours are 9:00 AM to 5:00 PM GMT, Monday to Friday, aligned with our UK office hours. Please note that these hours may be subject to slight adjustments during seasonal periods.